ewan the dream sheep support : report a problem
Report a Problem with your classic ewan the dream sheep
We're sorry you're having trouble with your classic ewan the dream sheep and really would like to help get him back to full health.
Please see below our list of frequently asked questions to see if any may help you. Failing that please do not hesitate to get in touch.
Make sure you have switched your ewan from ‘try me’ mode into ‘normal’. Open up his tummy and remove the control pod. Move the centre switch from ‘try me’ into ‘normal.’ Replace the control pod into ewan’s tummy. ewan will now play for the full 20 minutes.
If your ewan’s sounds have suddenly become tinny and distorted, this is an indication that the batteries need to be changed as a low battery effects the sound quality.
Some of our early ewans have a beeping sound notification when the batteries are low. This means that the batteries need changing.
Make sure you have switched your ewan light from ‘off’ to ‘on’. Open up his tummy and remove the control pod. Move the bottom switch from ‘off’ to ‘on’. Replace the control pod into ewan’s tummy. ewan will now light up while he plays his sounds.
Make sure you have switched your ewan volume from ‘quiet’ to ‘loud’. Open up his tummy and remove the control pod. Move the top switch from ‘quiet’ to ‘loud’. Replace the control pod into ewan’s tummy. ewan will now play his sounds louder.
If your ewan’s sounds are still quiet, this could be an indication that the batteries need to be changed as a low battery effects the sound quality.
Each of ewan's legs play a different sound for 20 minutes. Try pressing each leg in turn to hear the four different sounds.
If you are still having trouble please raise a support ticket by clicking the button below, or give us a call on: 02392 262 332.
